Now accepting applications for
Design Counselor
for JenniferMaker
Please Note: Applications are now open, but may close without notice if we receive too many. If you are interested in this position, act quickly.
Who I'm Looking For
Are you passionate about crafting and love helping people? Do you have exceptional customer service experience?
I might just have the perfect role for you!
I am looking for a part-time employee to help us at JenniferMaker as a Design Counselor.
This position focuses on ensuring that each communication with our crafters is informative, supportive, and positive. The ideal candidate will be experienced with customer service and support skills, Cricut and sublimation crafting, as well as familiar with the JenniferMaker brand.
The person who is right for this position has exceptional communication skills, is able to respond to messages across a variety of channels within 24 hours, and enjoys supporting others, pointing them to helpful resources, helping them troubleshoot issues, and helping them succeed.
While perhaps not quite yet an expert, this person does have a solid grasp of/or familiarity with the JenniferMaker blog and courses/program/ebooks, as well as a basic understanding of crafting with technology, specifically cutting machines and sublimation crafts.
This position involves a combination of creativity, attention to detail, communication, and follow-through, and it has high expectations for meeting deadlines and measurables.
Are you ready to be a Design Counselor for the JenniferMaker brand?
Position Details
Status: This is a part-time employee position (not a contractor position).
Hours/Days: 20 to 25 hours per week, Friday through Sunday with flexibility to cover additional days, as needed. Scheduled hours are currently:
- Fridays, 9:00am-1:00pm ET or 2:00pm-6:00pm ET
- Saturdays, 9:00am-6:00pm ET
- Sundays, 9:00am-6:00pm ET
Location: This position is eligible for remote work from anywhere within the United States.
Salary Range: $17.00 - $19.00 per hour.
Availability: This position requires working within our general operating hours of 8:00am-8:00pm in the Eastern Time Zone; flexibility and ability to pivot is a must, including weekends, holidays, and some non-traditional hours as needed to accommodate our leisure-based audience.
High Volume Work Periods: Our busiest times of the year are Thanksgiving weekend (the Friday after Thanksgiving through Cyber Monday), and December 1 through December 31. During these times, any time off requests will be at the discretion of the manager, and work schedules and regular days off may be adjusted to accommodate operational needs.
Special Note: As a JenniferMaker employee, you will not be able to engage in any outside activity that could be construed as a conflict of interest, such as running or working on your own craft blog or crafting/blogging business, or someone else's craft blog or blogging business.
Responsibilities
- Acts as the first point of contact for the majority of our community...and always with a smile!
- Responds to all questions and/or comments from our community related to JenniferMaker paid products and paid groups within 24 hours of receipt.
- Assists by interacting with and responding to all questions and/or comments from readers and customers related to JenniferMaker Facebook page, YouTube, emails, and chat within 24 hours of receipt, as needed.
- Assists with product launches by providing excellent customer service and is available as needed during launch periods.
- Focuses on primary job duties and ensures they are complete before taking on additional projects.
- Does not engage in any outside activity that could be construed as a conflict of interest (running or working on your own or someone else’s blog or crafting business).
- Understands that copyrights and ownership for designs created for the JenniferMaker brand will belong to the brand.
- Understands and uses the JenniferMaker products and projects so you can answer questions and support our crafters.
- Effectively communicates with the team and meets with us weekly on Zoom video chats.
- Has the best interest of the JenniferMaker brand in mind.
- Helps us look good to our community.
- Works with minimal supervision.
- Additional duties as assigned.
Things You've Done in the Past
- Minimum of 2 years experience in a customer service/support position.
- Minimum of 1 year experience moderating a group in social media and/or social media engagement experience.
- Experience with Gmail, Google Drive, Google Sheets, Google Docs, Google Forms, Facebook (pages and groups).
- Experience with a Cricut cutting machine and Cricut Design Space.
- Experience with Canva and a printer.
- Knowledge and understanding of Cricut and sublimation crafting.
- Experience working with a virtual team.
- Preference may be given to candidates who have experience working with Freshdesk and/or Freshchat.
Things I'd Love For You to Know (optional, not required)
- Adobe Illustrator
- Slack
- Inkscape
- YouTube
Note: I'd just like familiarity, not expertise, with how to generally use these tools. If you don't have it but are willing to learn, great!
This Position is NOT For a Person Who:
Already has a lot going on and doesn't have the time and focus to do a quality job.
Isn't interested in providing excellence, growing, and learning.
Wants to be front and center, rather than working in the background.
Is unwilling to go the extra step to make our brand look good to our readers and community, and to reflect our Core Values.
Needs immediate supervision, firm structure, and frequent feedback.
Will take community problems or complaints personally.
Has unreliable Internet or computer access (you must have your own Mac or Windows desktop or laptop for this position -- ChromeBooks and tablets will not get the job done).
Wants to learn how to blog or run a business from Jennifer. As an employee, you will not be able to have your own blog or craft-related business, as that would be a conflict of interest and split your focus. This position requires 100% focus on growing the JenniferMaker brand and community.
This Position IS For a Person Who:
- Possesses excellent communication and people skills.
- Has excellent follow-through with the ability to meet deadlines and measurables.
- Has an aptitude in problem solving.
- Desires to work as a team with a results driven approach.
- Has a great feel for the JenniferMaker brand and what our community wants from it.
- Is highly resourceful and quickly learns the how and where to get things done.
- Is responsive and proactive rather than reactive.
- Can anticipate needs ahead of time.
- Takes the initiative and doesn't need to have their hand held.
- Is solution-focused and when faced with a challenge is able to provide potential solutions rather than focus on the problem.
- Has exceptional attention to detail and brand quality.
- Is highly creative.
- Is able to follow directions or innovate as needed.
- Is highly organized but moves quickly.
- Takes ownership and pride in their work.
- Is not afraid of new challenges.
- Loves learning new things and can implement new ideas quickly.
- Adapts very well to changes on-the-go.
- Is technology savvy but is willing to ask for help if needed.
- Can handle direct feedback without getting their feelings hurt.
- Can juggle lots of moving pieces while staying focused and collected.
- Is willing and able to complete training and learn new systems.
- Understands their role and works as part of a team for the good of the JenniferMaker brand.
- Works smarter.
- Loves to rise above and offer solutions.
- Is real and "Jenuine."
- Expects and strives for excellence always.
- Is driven to grow.
- Knows our word is our bond.
- Is compassionate.
- Maintains professionalism.
- Follows protocol and proper channels even when faced with challenges.
Why Should I Be Interested in This Career?
You’ll get to work in a fun business that helps change and improve people’s lives through their handmade creations.
You’ll get to work with an awesome team of people who make things happen!
You will have the resources you need to do your job well.
You will get answers to any and all questions you have.
You'll have access to an AMAZING comprehensive benefits package including medical, dental, vision, life, short-term and long-term disability, 401(k), paid time off, and MUCH more!
You’ll have the freedom to work from home.
You’ll be paid to do the things you already LOVE and ROCK!
Why This Position is Important
This position will involve working closely with all members of the JenniferMaker team to ensure that our fast-growing company runs smoothly.
You will be responsible for ensuring that each communication with our crafters is informative, supportive, and positive.
Brand quality and making everything work seamlessly is the foundation to our expansion and growth long term.
You get to make a real difference for other crafters and makers who are struggling to learn and create.
Questions before you apply? Please email Karla, our HR Hero, at karla@jennifermaker.com
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